Returns & refunds

Our policy, plain and simple

If something isn't right, we'll make it right. Here's how returns and refunds work.

Unused products

7 days

Return unused items in their original condition within 7 days of delivery.

Damaged or incorrect

Tell us in 48 hours

Report damaged, missing or incorrect items within 48 hours of delivery, with photos.

Branded balloons

Made for you

No returns once your artwork is approved and printing has started, unless there's a fault.

Refunds

Original method

Approved refunds go back to your original payment method where possible.

How to return something

  1. 1

    Email us

    Email help@balloons.co.za with your order number, what you'd like to return and why. Add photos if something is damaged or incorrect.

  2. 2

    We confirm

    We'll reply with the next steps and where to send or drop off the item. Please don't send anything back before we've confirmed.

  3. 3

    Refund or replacement

    Once we've received and checked the item, we'll refund, replace or repair it, as agreed with you.

Standard products (change of mind)

  • Unused products may be returned within 7 days of delivery, subject to approval and inspection.
  • Items must be unused, in their original condition and packaging. Opened or partly used balloon packs can't be returned for a change of mind.
  • For change-of-mind returns, return delivery costs are for your account, and the original delivery fee isn't refunded.

Damaged, faulty or incorrect items

  • Please report damaged, missing or incorrect items within 48 hours of delivery, with photos.
  • If an item is faulty, damaged in transit or not what you ordered, we'll replace or refund it, and we cover the return delivery cost.
  • Your rights under the Consumer Protection Act apply: defective goods may be returned within six months for a repair, replacement or refund.

Helium kits & cylinders

  • For safety reasons, helium kits that have been opened or used can't be returned for a change of mind. Sealed, unused kits follow the 7-day rule above.
  • A faulty kit (for example, one that arrives empty or doesn't work) is always covered: email us with photos or a short video.
  • Professional helium cylinders follow our cylinder client agreement and deposit terms.

Branded (custom printed) balloons

Custom printed products can't be returned or refunded once your artwork has been approved and production has started. If there's a printing fault or a mistake on our side, we'll reprint or refund.

Pre-orders

You may cancel a pre-order for a full refund before we've placed the stock order.

Refunds

Approved refunds are processed to your original payment method where possible, usually within 7 working days after we've received and checked the returned item.

Something not right?

Email us with your order number and photos, and we'll sort it out.

Email help@balloons.co.za
Office hours
Monday – Friday, 08:00 – 16:00
Based in Boksburg, East Rand

Orders on WhatsApp (24/7)
074 706 6327